I think one of the best decisions we made from a project perspective was to hire HCR to assist with Operational Readiness, Transition and the Move. I truly don’t think we would have gotten this building open on time and equipment/patients moved as smoothly and successfully without your expertise guidance and advice.
Seeing the HCR team on site always reassured our staff because everyone knew they were in good hands. Your team’s calm demeanor and professionalism are the hallmark of your enterprise and this was clear in every step you took with us. Not only did HCR provide the MUHC with professional expertise to guide us in this very complex undertaking, your entire team did so with kindness and consideration. Working with HCR was not only professionally sound; it was sincerely a genuine pleasure!
Your meticulous planning and outstanding execution was note and admired by both clinical and administrative staff. We deeply appreciate the quality of your work. Especially noteworthy was the professionalism of your staff and their can-do attitude when called upon to do things beyond what was expected of them. Their concern for our patients’ safety and comfort during the move was simply outstanding.
Once again, the HCR team was superb – professional, calm, flexible and working extremely hard to make sure we successfully moved our patients and equipment safely. I have heard tons of very positive things from many staff in the organization about all of the HCR staff they worked with. I do believe your leadership is a key success factor providing guidance and honesty to help us make good decisions along the way.
We are convinced that we could not have come anywhere close to the success and ease of transition if we had attempted to handle this on our own. We specifically want to mention how impressed we were with the degree the HCR team came to know our facility, not just the bricks and mortar but also us as a hospital family. The planning process was easily integrated into everything else …the documents provided helped with planning individual department moves and decreased uneasy moments. The most common remarks we hear is how easily and quickly each individual move was able to be accomplished. We admire your organization and the results you are able to achieve
HCR was pivotal in our transition. They met the contractual obligations …We were able to move on time with no unanticipated shut down of services. HCR was fantastic, knowledgeable, professional, great at conflict resolution, timely, honest, accommodating, and responsive!
The leadership and staff from Health Care Relocations went above and beyond to accommodate the needs of hospital staff throughout the entire move process. HCR is committed to ensuring staff were aware of the move processes and what to expect created confidence and reduced anxiety among hospital staff as they prepared for the move.
HCR served as an outstanding resource. Your team provided excellent leadership in ensuring all details were planned in the face of what seemed like a daunting task. As the move progressed, the consistent message from our staff was that your team was professional, polite, efficient and extremely competent. Many remarked that the move in their area was the smoothest they have ever experienced.
Your firm was selected as through a public call for proposals and you delivered on all aspects in your proposal, living up to the references we received that essentially told us we would not regret our decision to hire HCR; we never have regretted our choice. We consider ourselves a demanding client, and your attention to our needs, including your advice when you thought we were heading down the wrong path, based on your experience meant that our moves consistently went smoothly and efficiently with patients and staff safely and comfortably accommodated.
We were very pleased at how well the move went, thanks to the hard work and cooperation of many individuals, including your team. Your assistance during this move was critical to ensuring its success and that we were ready to provide a great patient experience on Day 1 for our patients.